Frequently Asked Questions

All sales are final except in the case of a product irregularity, in which case the item will be replaced at no cost.

Once the store is closed, it takes 4 weeks for apparel branding and shipment to Trew for fulfillment. Once received, it will be about one week to package orders for fulfillment and prepare individual orders for pickup. Items will ship to either the Milwaukee or West Chester offices to be picked up by the purchaser. Or, in the case of employees working remotely, items will ship to the West Chester office to be then shipped directly to the purchaser by Trew, LLC.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. To the maximum extent permitted by applicable law, Trew, LLC and 3rd Floor Promotions assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or products purchased; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

See Privacy Policy Here

We added a link in the item's description to the manufacturer's sizing chart. Please be sure to review it and find the right size for you. You can also contact Jane at 3rd Floor Promotions for any questions regarding sizing. Email: jane@3rdfloorpromotions.net Phone: 513-533-1877

Yes. There is an additional charge for 2xl, 3xl, 4xl, 5xl, 6xl and Tall sizes. The price of an item will automatically update based on the size and style selected.

Several of the items have Tall sizes available. Be sure to check the size options and linked size chart before ordering.

Yes you can. Send your suggestions to cara.gibson@trewautomstion.com - will have the HR Advisory Committee review the suggestions to help us select and refresh the offerings for future store openings.

The store will be open to take orders until 5:00 pm (ET) on August 6th

The store will accept your credit card payment immediately upon checkout. At this time, a credit card is the only form of payment available.

No. Trew will cover the cost of the bulk shipments to the West Chester and Milwaukee offices. We expect all local teammates to pick up their orders at their assigned office. For installation, sales and others who work remotely (in normal non-COVID times) we will ship their order to them.

No. To keep things simple this time around, we will be paying sales tax for all the orders.

We will send you an email once your order has arrived the office with instructions regarding how and when to pick it up. If you are remote team member we will ship the item to you.

Your order information is available in the My Orders area of the website. Confirmed = your order has been placed Shipped or Waiting Shipment = indicates that your order is available for pickup Fulfilled = this is an internal status for store management indicating your order has been picked up or shipped to a remote employee Unpaid/Paid = this is an internal status for store management indicating if 3rd Floor Promotions has received payment for the order

Please contact Jane Fritz with 3rd Floor Promotions. Email: jane@3rdfloorpromotions.net Phone: 513-533-1877

Your first place to check is the My Orders section of the website. If you still have questions, please contact our "Store Manager" Cara Gibson. She can be reached most days during normal business hours (EST). Email: cara.gibson@trewautomation.com Phone: 513-993-0594